Privacy policy

PERSONAL INFORMATION COLLECTED:

When you make a purchase from our online store, we collect the personal information you provide us, including your name, address, and email address, as part of the buying and selling process. Additionally, as you browse through our store, we automatically receive your computer's internet protocol (IP) address, which helps us gather information about your browser and operating system for better understanding and improvement of our services.

If you give us consent, we may also use your email address to send you marketing communications, such as emails, about our store, including updates on new products and promotions. Your permission allows us to keep you informed and provide you with relevant information tailored to your interests.

We value your privacy and assure you that we handle your personal information with utmost care and in accordance with applicable data protection laws. Your trust is important to us, and we are committed to maintaining the security and confidentiality of your information.

CONSENT:

How do you get my consent?

By providing us with your personal information for the purpose of completing a transaction, verifying your credit card, placing an order, arranging delivery, or processing a return, you are consenting to us collecting and using that information solely for those specific reasons. If we require your personal information for any secondary purposes, such as marketing initiatives, we will either directly seek your expressed consent or provide you with an opportunity to decline.

If you voluntarily share your phone number with us through our website, exhibitions, pop-ups, or social media platforms, with the intention of receiving information, engaging with our design experts, or receiving marketing materials, it indicates your consent to be contacted through phone calls, SMS messages, and WhatsApp. Should you wish to be contacted specifically through a preferred channel, we will make every effort to accommodate your preference.

At Charuta, we prioritize the security and confidentiality of your personal information and adhere to applicable data protection regulations. Your trust is of utmost importance to us, and we are committed to using your information responsibly and for the purposes you have consented to.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [ 9910046383 ] or emailing us at: mansi@charutaheritage.com

DISCLOSURE:

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT:

For payment processing, we rely on a trusted third-party payment gateway. Rest assured, we do not store any of your card data on our servers. The payment information you provide is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) during the payment process. This ensures the secure handling of your sensitive data.

Your purchase transaction data is retained only for the necessary duration to complete the transaction. Once the purchase is finalized, your transaction information is not stored or saved in our system.

Our chosen payment gateway strictly adheres to the standards set by PCI-DSS, which is managed by the PCI Security Standards Council. This council comprises major brands including Visa, MasterCard, American Express, and Discover. Compliance with these standards guarantees the secure handling of credit card information by our store and the service providers involved in the payment process.

We prioritize the protection of your payment information and work diligently to maintain the highest level of security in accordance with industry standards.

THIRD-PARTY SERVICES:

In general, the third-party providers we engage with will collect, use, and disclose your information solely to the extent necessary for them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and transaction processors, have their own privacy policies that govern how they handle the information required for your purchase-related transactions.

To ensure a comprehensive understanding of how your personal information will be handled by these providers, we recommend reviewing their respective privacy policies. This will provide insight into the manner in which they manage and protect your information.

It is important to note that some providers may be located in different jurisdictions from either you or us, and they may operate facilities in different locations. If you choose to proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

Once you navigate away from our store's website or are redirected to a third-party website or application, this Privacy Policy and our website's Terms of Service will no longer govern the handling of your information.

LINKS:

When you click on links on our store, they may, sometimes, direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES:

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

AGE OF CONSENT:

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [ 9910046383 ] or by e-mail at [ mansi@charutaheritage.com ].